Terms and Conditions
These Terms and Conditions govern the relationship between you ("Client") and PlayaTrainer. By booking or booking a service, you agree to comply with the terms outlined below. Please note that all services are provided exclusively online.
1. Services
At PlayaTrainer, we provide online coaching with personalized fitness and resistance routines, 1-on-1 assessments, live video calls, and a free consultation for each client.
All services are subject to availability. Prices, schedules, and service offerings are subject to change without prior notice.
2. Eligibility
Training services are available for individuals aged 18 to 50 years.
Children under 18 may participate only if their parent or legal guardian provides a signed authorization letter.
By booking, you confirm that you are in good physical condition to participate.
3. Payments
Payments must be made in advance through our website using Stripe for secure transactions.
We do not accept cash or any other form of payment.
4. Free Consultation
Each client is eligible for one free consultation. Only one free consultation may be used per person. Misuse of this offer, such as booking the offer more than once, will result in immediate removal from all PlayaTrainer services without the option to re-enroll.
5. Internet Connection Policy
All sessions are conducted online and require a stable internet connection. Clients are responsible for ensuring their own internet connection is working properly before each session. However, if the session is interrupted due to a failure on PlayaTrainer’s side (such as trainer’s internet connection), the session may be rescheduled at no additional cost.
6. Cancellations, refunds, and no-shows
Cancellations or rescheduling requests must be made at least 1 hour before the session start time through https://www.playatrainer.com/my-account/. If you fail to attend your session—whether it is free or paid—no refunds or rescheduling will be offered. Clients who miss their free session will not be eligible for another one. All sessions are conducted online.
7. Video and Photography Consent
By booking a session with PlayaTrainer, you consent to being photographed or recorded for marketing purposes, including use on social media and the website. If you do not wish to appear in any photos or videos, please notify us before your session begins.
8. Client Conduct and Responsibilities
Clients are expected to:
• Be ready at the scheduled time with a stable internet connection.
• Follow the guidance and instructions provided during coaching.
• Communicate respectfully and professionally during all interactions with PlayaTrainer.
9. Liability
By participating in Playatrainer sessions, you agree to do so at your own risk. Playatrainer is not liable for injuries or damages resulting from participation unless caused by gross negligence.
